15+ years of experience ranging from development to outsourcing to presales.
Worked in industries from telecommunications, to finance, to
Full Stack Developer
15+ years development experience.
- Requirements analysis
- Design and architecture
- Front-end design and usability
- Customer support
- Frontend & backend
- Microservices in a large cloud deployment
- Scripting - Bash, AWK, SED, etc
- Automated testing - JUnit, Cucumber, Mockito
- Unix, AWS
- SQL - Postgres, MySQL, Oracle
Team Lead, Scrum Master
- Team Leading & scrum master in teams up to 10
- Interviewing and hiring
- Managing teams across multiple time zones
- Mentoring new employees
Level 3 Customer Support
Managing teams up to 4 across timezones to support customer deployments across the APAC region.
Level 3 support included:
- Customer communications
- Managing customers expectations
- Diagnosis & resolution of performance and stability issues
- Coordination and rolling out patch deployments
- Pre-emptive monitoring
Pre-Sales and Business Analyst
Bringing Spotify and Maxis integration project with Amdocs Changing Worlds product suite.
- On-the-ground interface between customer and Amdocs teams - PM, developers and sales.
- Requirements analysis and design
- Working with external teams to integrate software - in both Spotify and Maxis
- Project scope and budging.
10 years working directly & indirectly with outsourcing teams.
- Relocating to Malaysia for 4 years to lead product development and level 3 customer support teams
- Setting up development team in India
- Managing the development of projects across multiple timezones
- Hiring and working with developers on UpWork